It is a pleasure to recommend the exceptional real estate services of Randy and Tom, two of the most professional and adroit real estate agents with whom we have been lucky enough to work.
Having seen their name while driving through the city of Palm Springs, we knew of their services but it was when we received a brochure in the mail from Randy and Tom, describing another home they recently sold, that we felt they would be a perfect fit for us. The brochure was the epitome of elegance, from the beautifully articulated descriptors to the superb photography to the high-quality paper stock. After interviewing them and a few other real estate agents, we knew for certain we would be in excellent hands with Tom and Randy due to their luxury real estate experience in working with clients in the Palm Springs area, extensive knowledge of the market and their determination to achieve outstanding results.
Randy and Tom never disappointed. Phone calls and emails were immediately returned, showings took place quickly, negotiations with the buyers intelligently and fairly managed, and the deal meticulously completed.
If we ever should move to the Palm Springs area again, Randy and Tom will be our surefire choice in real estate agents.
From our first meeting Tom and Randy presented a perfect
combination of professionalism and personal warmth.
Their knowledge of the real estate business is comprehensive,
and their concern for my particular needs was exemplary.
They guided me through the entire process in language that made things clear to me, and through the entire process to the closing of escrow were available with expert advice and instructions.
I cannot recommend them highly enough.
Randy and Tom-
“It was a pleasure doing business with you. You made a difficult situation easy and painless! And we couldn't be happier with the price you obtained. Very good job!! We've already recommended you once and will certainly do it again. You were professional, caring, understanding and supportive. We thank YOU from the bottom of OUR hearts! Thank you for getting the best deal for us, including the 60 day stay. We could not have asked for more!”
Thank you all for handling the sale of my parents house in such a professional manner. The Escrow went extremely smoothly without any hitches at all. The personalized attention and advice I got throughout the entire process was second to none.You guys truly are the best. When the time comes for me to sell my own property, I will definitely know who to call. A special thanks to Randy for listening to and working with me through all the “family drama” regarding the sale.
Tom and Randy...Thank you for the BRILLIANT job you did selling our duplex!...You two possess a unique combination of razor-sharp professionalism and comforting human warmth. You were the best advocates anyone could ever want, and you obtained a better sale than we could ever have imagined.
When we decided to sell our house we met with several real estate agents and it was clear from our first meeting that Randy and Tom were the right choice. They were professional, courteous, and extremely familiar with the local real estate market. During our time working with them on selling our house we found them to be honest, reliable, informative, persistent and always professional. We would use them again in a heartbeat and highly recommend them to anyone looking for a professional real estate partner.
Debbi and I want to thank you for selling our home near the Grove. You are two real professionals! Your expert advice helping us determine a selling price and organizing a comprehensive marketing campaign, demonstrate why you two have been so successful in the real estate profession. Your responsiveness to our questions and your staff's prompt handling of all the various issues that arise during a real estate sale, attest to your excellent administrative and management skills. Based upon our experience eleven years ago when you two helped us purchase a home, we had no doubts about hiring you this time to sell our house. Although the market conditions did not look very good, and it was not the best time of the year to sell, you were able to find us a qualified buyer in less than four weeks! And the deal closed in under 45 days. WOW! You two are the best and we are telling all of our friends about you.
From the very beginning, I knew that I would be writing this letter of recommendation for Tom Scrocco & Randy Isaacs. They made their good first impression before I ever met them, which was accomplished by the well-designed mail advertising I received from them on a regular basis. These high quality oversized cards were always well laid out with eye¬-catching photos of their listings and 9ualifications. When I needed the services of an agent, Tom & Randy got my first (and only) call.
Tom and Randy's dedication and commitment to the successful sale was evident from our very first meeting, when they conducted a thorough discussion of ALL the possible, scenarios that would help to sell my duplex in the soft market. By the time I completed their recommended renovations, the real estate market was in further decline, but that did not deter Tom or Randy in any way. As promised, they aggressively marketed my property, and it was not long before I had a very good offer. Tom & Randy consistently addressed my concerns during the entire process. They frequently updated me on the status of the sale, and were invariably available. However, as is oftentimes the case, that escrow fell through, just as market sales were declining even further. However, Tom and Randy had a solution for that too! Based on their expertise, together we found the 'magical' price point for the very difficult current market. A new offer came quickly, followed by an escrow that proceeded without the slightest bump¬
I would be remiss if I didn't mention Tom & Randy's support team, who also supplied superior services. Both Cameron Gonzalez at Coldwell Banker, and Maryann
Pondevida at West Coast Escrow, provided excellent service that enhanced Tom & Randy's professionalism¬.
I can't imagine a team that could have offered more expertise, or a higher level of service than Tom & Randy. I highly recommend them to anyone who is buying or selling property.
I first met Tom and Randy when they were selling a property down the street from my duplex. I had been receiving their flyers for some time and, as a marketing professional, had always been impressed with the way that they marketed both themselves and their client's properties through their mailings. When I decided to first purchase one property and then later sell another, there was no doubt in my mind who I was going to call - Tom and Randy. When I got to the open house for the duplex I was selling, I was not disappointed - they had pulled out all the stops - including large presentation boards of the full property, great signage, massive newspaper advertising and, of course, their charming personalities and expert knowledge of real estate. I was in escrow with a very serious buyer almost immediately and couldn't be happier with the purchase price and smooth inspection process.
With both my purchase and then subsequent sale of another property, they skillfully handled every aspect of the process and made it virtually painless and "stress-free" for me. Which is a huge statement considering that buying and selling property are some of the most stressful thing~ anyone can undertake. They really go the extra mile for their clients and even though I know they are very busy they always take the time to answer all my questions and make sure that I am comfortable through every step of the process.
I'm definitely a client for life and highly recommend them to everyone I meet who is thinking about buying or selling property in Los Angeles!
Tom & Randy sold my house on La Jolla Ave. Throughout the process, their dedication to professionalism was unparalleled. The photos of the home were superb, their marketing and promotional materials top notch, and their attention to detail - both in showing the house and once the house was in escrow - was exactly what one would hope for. They were always available by phone and e-mail, and Randy was present at every single open house that was held.
Tom & Randy seem to mesh effortlessly as a team, and Cameron is an absolute pleasure to work with - he couldn't have been more accommodating and helpful during the showing and escrow periods. As it was an extremely trying time to be a seller, the process was not always painless, but they went out of their way to make things as easy for me as possible - giving careful, honest, and sound advice throughout.
I highly recommend the Scrocco & Isaacs Group for your real estate needs.
I happily recommend Tom Scrocco and Randy Isaacs without any reservation! Recently I worked with the Tom & Randy team on the purchase of a highly sought after home in Los Angeles. Tom and Randy's performance was exemplary. From Alerting me the moment the property hit the market, to their invaluable contributions helping us structure an offer that the seller would accept above all others; all this while still keeping a strong sense of our bottom line. They demonstrated a strong understanding of both buyers and sellers of all types and clearly have a finger of the pulse of their local market.
I had the pleasure of having Randy, Tom and their team sell my condo in West Hollywood in late 2009.
I would whole heartedly recommend them! Tom and Randy were great, knowledgeable, customer focused and very responsive.
I had to sell my property after moving out of State with a corporate relocation and they made it effortless for me operating remotely.
The team Tom and Randy have working with them are great. Whether I called Tom, Randy, Michael or Cameron all were equally well informed as to what was going on with my property and very responsive. They offered great advice throughout the transaction and went above and beyond in helping me manage some property issues that typically would not be in the scope of their role as my selling agent.
If I return to the Los Angeles area I would not hesitate in using Tom and Randy and their team to represent me again.
Tom and Randy, Before our initial meeting a little over a year ago, I had already finished a three-month selling agreement with an agent. My prior experience was unsatisfactory and I told you what I needed to accomplish and you listened. Your professionalism, responsiveness and down to earth ethics you and your team provided made the transition great. You don't just sell homes; you build relationships along the way! I will always call you when I have questions and recommend you to anyone interested in buying or selling a property. Thank you for being so wonderful to work with.
Dear Tom and Randy, Still hard to believe: first open house on Sunday, offer on Wednesday, signed deal on Friday. FIVE days? in THIS market? You guys must be magicians. NOT. It only sounds easy because you guys worked so hard.
First you gained our trust. Some brokers we interviewed told us what we wanted to hear to get our listing. You guys came prepared, armed with facts, enthusiastic but realistic, presented your plan, then gave us detailed suggestions room by room on how to ready the house for sale. You assured us you'd do your best whether we followed your advice or not. We did everything you said. And so did you. You were available, professional, ethical, and your experience was invaluable. Plus you were a pleasure to work with. Same for Cameron and the rest of your team. Thank you so much for everything!
Tom and Randy, I want to thank you both of your professionalism and diligence in selling my parent property on Laurel Ave. When I was faced with selling this house, which was my parent's home for almost thirty years, I had to deal with my emotional attachment as well as a collapsing housing market. The task was daunting.
Given the state of the economy, and the scarcity of buyers who could perform, I think you did a terrific job negotiating a fair price in a timely manner. As my professional background is advertising and public relations, I was particularly impressed by your effective use of marketing techniques and your presentation of the property in print and online. Most of all, I appreciate your teamwork, your responsiveness to phone calls and questions, and your backup, especially Cameron Gonzalez, making sure that all the details were covered during the escrow process. I wish you both continued success.